Aetna Better Health Provider Phone Number

Aetna Better Health Provider Phone Number, Email ID Details, Customer Service

Aetna Better Health Provider Phone Number: The American managed health care company Aetna Inc. primarily offers medical, pharmaceutical, dental, behavioural health, long-term care, and disability plans through Medicare and employer-paid (fully or partially) insurance and benefit programmes. It also offers traditional and consumer-directed health care insurance and related services. As of November 28, 2018, the business is a division of CVS Health.

22.1 million medical members, 12.7 million dental members, 13.1 million pharmacy benefit management services members, 1.2 million healthcare workers, over 690,000 primary care physicians and specialists, and more than 5,700 hospitals are all part of the company’s network.

Aetna is a descendant of Hartford, Connecticut’s Aetna (Fire) Insurance Company. The company’s name is derived from Mount Etna, which was Europe’s most active volcano at the time.

Founded May 28, 1853
Phone Number1-855-772-9076
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Official WebsiteClick here to visit
Aetna Better Health Provider Phone Number

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What Kind of Coverage Does Aetna Provide?

Aetna provides both individuals and employer groups with a range of health, dental, and vision insurance choices. In 2018, the company discontinued providing individual health insurance products because of healthcare industry revenue losses. For seniors who qualify, the company does provide Medicare Advantage plans (HMO, PPO, and POS) and Medicare Supplements. Additionally, it provides families and individuals with stand-alone dental policies.

Aetna provides the following kinds of insurance policies for employer groups.

  • Employer health insurance
  • Group dental insurance
  • Group vision insurance
  • Group disability insurance

This is not an exhaustive list of all the insurance products that Aetna offers. To learn about every option available, visit the carrier’s website.

You can locate the top insurance providers that specialise in the kind of coverage you need by using our database of insurance firms. You can also find an agent in your area by using the company directory.

Customer Service of Aetna Better Health Provider Phone Number

For additional information or a quote regarding Aetna insurance products, please visit the Aetna website or give them a call at 1-800-US-AETNA (1-800-872-3862) from 7:00 a.m. to 7:00 p.m. ET. Here are the ways that members can get in touch with Aetna.

  • Call Member Services at the number shown on your ID card.
  • To access contact information by phone and email, log into your secure account and select Contact Us.
  • Additionally, through the member website, there is an online conversation.
  • Members may choose a doctor, view coverage, pay premiums, obtain an ID card, locate forms, look up medications and charges, and check claims on the member’s website.
  • Social media interaction on Twitter or Facebook
  • There is an online form for public members to contact the company; messages are answered Monday through Friday from 8:00 am to 6:00 pm EST.
  • The customer service division does not post its operating hours. The general phone line is open from the following hours, however, it cannot offer customer support or details regarding plan features.
Hours (EST)
Monday-Friday7:00 am – 7:00 pm
Saturday8:00 am – 4:00 pm
Sunday8:00 am – 4:00 pm
Aetna Better Health Provider Phone Number

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Pros and Cons of Aetna Better Health Provider Phone Number


Aetna is a reputable business that has a solid financial standing. AM Best and several other financial rating agencies have given it top ratings. provides wellness programmes, HSAs, and national coverage along with its health insurance. Excellent online account choices for customer service. Members of the Attain by Aetna app can earn incentives for leading healthy lives. a vast range of national providers.


Except for its Medicare plans and overseas plans, Aetna does not provide individual health insurance policies. There is only one choice for short-term health insurance: foreign policies. does not collaborate with independent brokers of insurance.


Q. How long does Aetna typically take to respond to a claim?

Ans. Health, dental, and vision claims are normally filed by the provider rather than the member. The average time for Aetna to respond to claims is not disclosed.

What is the availability of customer service for Aetna?

Members can access a wealth of tools, information, and assistance on the Aetna website. Customers purchasing health insurance can browse plans via the Internet. Members in the fields of health, dentistry, and vision can perform the following via the Aetna member website.

  • Find a Doctor
  • See coverage and benefits
  • Manage and pay claims
  • View and print your medical ID card

Additionally, Aetna provides its users with a mobile app that lets them accomplish the following.

  • View the benefits and the deductible’s progress.
  • Obtain a digital membership identification card.
  • View the list of claims and account balances
  • Examine specifics and handle claims
  • Locate a physician, treatment, or prescription.
  • Obtain prescription information and price quotes.
  • Check the coverage provided by your plan.

Q. Is Aetna a reliable provider of insurance?

Ans. Founded in 1873, Aetna is currently a part of the CVS Health organisation. It offers Medicare, dental, vision, and health insurance plans to individuals and corporate groups. It is the third-largest provider of health insurance in the country and related services. The Better Business Bureau and AM Best have given it great ratings. Positive comments are typically received from customers. All things considered, Aetna is a respectable insurance provider.

Q. Does Aetna give its clients an easy-to-use experience?

Ans. Aetna provides its members with a vast array of choices. There are many customer support options available on the company’s mobile app and its website. For personal service, members are advised to use the phone number listed on their member ID card; however, the majority of daily tasks can be completed online or through the app. Customers have an extremely easy-to-use experience with Aetna.

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