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Farfetch Phone Number, Email ID Details, Customer Service, Services Offered and FAQ

Farfetch Phone Number: Farfetch is an online retailer that specialises in high-end apparel and cosmetics. It functions as an online marketplace that offers goods from several hundred international department stores, boutiques, and brands. Coupang declared on January 31, 2024, that it has successfully acquired Farfetch Holdings plc. The biggest internet marketplace in South Korea is called Coupang.

FoundedJune 2007
Phone Number+44 20 7549 5900
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Official WebsiteClick here to visit
farfetch phone number

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Farfetch Phone Number: Portuguese entrepreneur José Neves launched the luxury fashion portal Farfetch in October 2008. The company had five members on its launch team and was headquartered in London. The company was first registered as Far-fetch.com Ltd from 2007 to 2010, and then as Farfetch.com Ltd from 2010 to 2013. Its concept was to use technology to connect tiny offline fashion retailers with a global clientele.

As was revealed in 2015, Farfetch purchased one of the boutiques in its network, the upscale London store Browns. Neves stated that a more “seamless experience” combining online and offline buying was the goal.

European luxury conglomerate Kering declared in February 2024 that they would be removing their brands from Farfetch immediately and would no longer be working directly with them. From now on, Kering merchandise will only be obtainable on Farfetch through independent retailers. “Farfetch is not a strategic partner for us,” Deputy CEO Jean-Marc Duplaix stated in a statement to WWD.

Services Offered

They both agree that the reinvention and merging of online and offline customer experiences will define the future of premium fashion retail.

This concept, which they refer to as “Enhanced Retail,” combines the advantages of online and digital experiences with the charm of physical stores, all supported by data.

The core of Farfetch’s enhanced retail strategy is the customer. Customers enjoy connecting with sales associates in-store, browsing things online, and being in the physical store.

Because of technology, people increasingly demand highly personalised experiences in both their digital and physical lives, as well as seamless integration between the two.

How to Begin

Farfetch is dedicated to upholding its year-round client accessibility guarantee. Their customer support team may still have longer wait times during busy seasons like holidays, special promotions, and sales. Your shipments will take longer than usual to arrive. But don’t worry—you will receive an email confirming delivery as soon as it happens.

The phone number, +1 646 791 3768, is available for contact Monday through Friday from 8 am to 11 pm EST and on Saturday and Sunday from 9 am to 9 pm EST.

farfetch phone number

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Contact Via Website

For inquiries, Farfetch offers an online form. Go here to begin the process. The form’s mandatory fields are name, email address, contact preferences, location, query type, subject, and message.


When Farfetch delivers internationally, the companies on their marketplace will choose which locations to sell their goods, thus some may not be accessible for purchase in every location. Exotic items and cosmetic products may also be restricted by national customs. Do you want to know more? To begin contacting Farfetch regarding shipping inquiries, use this link.

Current operations

At the moment, Farfetch ships to consumers in around 190 countries and runs marketplace websites and mobile apps in the following languages: English, Spanish, French, Japanese, Chinese, Arabic, German, Dutch, Brazilian Portuguese, Korean, Italian, Danish, Swedish, and Russian.

Customer Service

Farfetch assists in Spanish as well. Send us an email in Spanish using the form provided below, or give us a call at +52 55 5350 9445 Monday through Friday, 9:00 a.m. to 5:00 p.m. EST. You may encounter longer wait times from our Customer Service staff during peak times such as holidays, sales, and special campaigns. Although it could take longer than normal for your delivery to reach you. You will receive a confirmation email as soon as your order is placed, so don’t worry.

FAQs on Farfetch Phone Number

Q. Do I Need an Account to Place an Order?

Ans. No, all you need is an email address. Farfetch recommends creating an account to begin adding things to your wishlist. But you may also join up whenever it’s convenient for you and place and track orders as a guest.

Q. Is It Possible to Order Via the Phone?

Ans. You can get help with this from the helpful Customer Service Advisors at Farfetch.

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