turkish airlines customer service phone number

Turkish Airlines Customer Service Phone Number, Email ID Details

Turkish Airlines Customer Service Phone Number: The flag airline of Turkey is Turkish Airlines (Turkish: Türk Hava Yolları), or officially Türk Hava Yolları Anonim Ortaklıgi. By number of passenger destinations served as of 2022, it is the largest mainline carrier in the world, serving 340 destinations across Europe, Asia, Oceania, Africa, and the Americas. The airline flies to 126 countries and serves more destinations nonstop from a single airport than any other airline in the world. Turkish Cargo, the airline’s cargo branch, operates a fleet of 24 cargo aircraft that serve 82 destinations. Additionally, the airline has AnadoluJet, a low-cost subsidiary.

The corporate offices of the airline are located in Yeşilköy, Bakırköy, Istanbul, on the premises of Istanbul Atatürk Airport. Istanbul Airport in Arnavutköy serves as the airline’s primary hub. Since April 1, 2008, it has been a part of the Star Alliance network.

Airlines NameTurkish Airlines
Founded20 May 1933
Phone Number+90 212 465 21 21
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Official websiteClick here to visit
turkish airlines customer service phone number

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Initial years

Turkish State Airlines, also known as Devlet Hava Yolları in Turkish, was founded on May 20, 1933, and was a division of the Ministry of National Defence. Two five-seat Curtiss Kingbirds, two four-seat Junkers F13s, and one ten-seat Tupolev ANT-9 made up the airline’s first fleet.

To accommodate the operator’s growing fleet, extra hangars are being built at the new Istanbul Airport.

Turkish Airlines Maintenance Facility

The airline’s maintenance, repair, and overhaul (MRO) department, Turkish Technic, was established in 2006 and consists of eight hangars. It is responsible for managing the maintenance of Turkish Airlines and other external aircraft. The airframe, landing gear, APU, and several subsystems are among its capabilities. In January 2010, Turkish Technic established the Turkish Engine Centre (TEC) at Sabiha Gökçen International Airport (SAW) as a joint venture with Pratt & Whitney. The facility offers clients all over the world with engine maintenance and repair services.

Turkish Technic had two hangars at Istanbul Atatürk Airport. It acquired MNG Technic and its hangars, moving the main complex to SAW and constructing two new hangars in the process. The Ankara Esenboğa Airport additionally has two smaller hangars. At the new Istanbul Airport, more hangars are being constructed to handle the operator’s expanding fleet.

Is Turkish Airlines a reliable airline?

Turkish Airlines is a pleasant airline with service to hundreds of locations worldwide. Even while there is room for improvement with the airline app, the flying experience, entertainment selections, and free stopover or tour alternatives for travellers from other countries more than make up for it.

What Kind of Recompense Do You Expect?

Apart from the need that your Turkish Airlines trip originate from the United Kingdom or the European Union, the compensation amounts vary based on the distance travelled. Examples derived from the EU 261 Regulation are as follows:

Flight DistanceExpected Compensation
Any flight under 1,500kmUp to €250 per passenger
Internal EU flights exceeding 1,500kmUp to €400 per passenger
Non-internal EU flights that range from 1,500 to 3,500 kmUp to €400 per passenger
Non-internal EU flights exceeding 3,500kmUp to €600 per passenger
turkish airlines customer service phone number

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Methods for Turkish Airlines Complaints

Make sure you have everything you need before filing your Turkish Airlines complaint. The following advice can help to expedite the Turkish Airlines complaints process:

  • Send in your grievances as soon as you get back home.
  • Prolonged delays in assignments raise the possibility of misplaced or overlooked documents and data.
  • Make an effort to preserve everything. Turkish Airlines may require access to your booking reservation, correspondence, baggage claim tickets, boarding pass, pictures, and other materials to verify a complaint or a request for reimbursement.
  • Give your contact details. Verify that Turkish Airlines has no justification for not getting in touch with you to address the problem. A direct phone number is the second best option, behind email.
  • Make it plain. In addition to providing an accurate account of the events, specify the result you hope to achieve. If necessary, consult your rights as a passenger under UK/EU 261.

Methods for Filing a Turkish Airlines Complaint

The numerous Turkish Airlines online complaint forms are perfect for sending general feedback. On their website, there is a button for you to complete a survey, or you can go through to find the relevant feedback forms.

Turkish Airlines Complaints Email

Turkish Airlines does not keep track of or list emails that are directly linked to grievances. It would be preferable if you used the Turkish Airlines complaint form found on the relevant page.

Phone Number for Turkish Airlines Complaints

Turkish Airlines’ US customer support number is 1-800-874-8875, and it is open around the clock. It’s +44 0844 800 6666 in the UK.

Live Chat for Turkish Airlines Complaints

It’s not always easy to call Turkish Airlines to voice complaints, so you might want to use the live chat feature on their website instead. Initially, a chatbot will assist you, but you can ask to speak with a real representative.

FAQs on Turkish Airlines Customer Service Phone Number

Q. How should I file a complaint with Turkish Airlines?

Ans. The best course of action for you is to work with AirAdvisor and let us take care of the whole claims procedure. The next best thing in the event of an emergency is to use an online Turkish Airlines complaints form.

Q. How can I get in direct touch with Turkish Airlines?

Ans. The phone number is 1-800-874-8875 in the United States. It is +44 0844 800 6666 for the UK. To prevent lengthy wait periods, it would be preferable to start a live chat.

Q. What is the duration of Turkish Airlines’ response time to complaints?

Ans. The waiting period for general complaints that you file on your own is no more than seven days.

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