Shein Phone Number: Shein is a retailer of quick fashion. Established as ZZKKO in October 2008 by businessman Chris Xu in Nanjing, China, Shein expanded to become the biggest fashion retailer globally by 2022. The company’s main office is in Singapore.
Shein is well known for selling apparel at incredibly low prices, and the company’s success has been linked to its attraction to Gen Z customers. Since the company only sourced products from Guangzhou’s wholesale garment market. And did not engage in design or manufacture, it was first compared to a drop shipping company. Shein started building its supply chain system in 2012 to become a fully integrated retailer. By 2022, the company will have more than 3,000 suppliers in its Guangzhou-based supply chain.
| Formerly | ZZKKO |
| Founded | October 2008 |
| Phone Number | (844) 802-2500 |
| Email Address | login now to view the detail |
| Twitter ID | login now to view the detail |
| Instagram ID | login now to view the detail |
| Facebook ID | login now to view the detail |
| Official Website | Click here to visit |
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Contents
How Can I Get in Touch with Shein’s Live Help?
Shein is a major online clothing and accessory distributor and retailer. You may occasionally need to contact the company’s customer service since you may experience various problems with your order, account, or purchasing procedure. You’ll be shocked if you search the Internet for the phone number and are unable to locate one. There isn’t a specific customer service number you may call to receive help.
Alternatively, you can reach them using Live Chat. You can get to it by going to the Contacts tab. Here, a chatbot form will ask you to provide a brief description of the issue you’re having. You might get automated responses about your problem. If the issue still can’t be handled, you should click the live chat icon to speak with a Shein Support agent in person and continue with your problem.
There is only one email address that is used exclusively for media requests, according to the company’s Contacts website.
It would be best if you created a ticket on the assistance page in case you run into any issues. To assist with using the form, the business provides a user’s handbook for customer service. Watching the movie with its comprehensive instructions takes a few minutes. Each ticket will be reviewed in two business days, according to the statement.
What email address does Shein have?
The company’s Contacts website states that there is only one email address set up specifically for media requests. You can send an email with the necessary requests to media@sheingroup.com if you are a press or public relations person. This email address is not for solving technical support or customer service concerns for Shein.
It would be best if you created a ticket on the assistance page in case you run into any issues. To assist with using the form, the business provides a user’s handbook for customer service. Watching the movie with its comprehensive instructions takes a few minutes. It states that each ticket will be examined in two business days.
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How Do I Contact Shein Customer Service via Social Media?
You can find Shein on social media. The business is available to follow on YouTube, Pinterest, Snapchat, Facebook, Instagram, and TikTok. You can message Customer Service directly on Facebook if you need any help. It might be necessary to queue up the service, though. Because of this, it’s unclear if customer service answers Facebook questions promptly.
Other than Facebook, the website doesn’t provide information about whether assistance requests can be made through other social media networks. Support inquiries filed through tickets or live chat are handled by Shein. Additionally, the corporate website has a sizable help area with solutions to the most often-asked issues.
When can I contact Shein?
You can get in touch with Shein anytime you think it’s essential. However, in the following circumstances, we advise that you do so:
- If you’re experiencing difficulties making purchases or accessing your account.
- If you’re having problems canceling an order and would like to.
- when you ask for a refund of your money and don’t hear back after some time. Alternatively, if you wish to initiate a refund procedure but are unsure of how to proceed.
- When you wish to recommend ways for the store to enhance the quality of the service.
- issues with the labels that must be returned for a refund.
- to find out why your account has been blocked or the status of your account.
- when you encounter issues with package delays.
Shein’s counselors may suggest several approaches to handling this kind of conflict as well as any others you may encounter. They possess the ability to quickly solve problems that take you ages to solve.
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