Voya Financial Phone Number

Voya Financial Phone Number 888-311-XXXX, Email ID Details, FAQs

Voya Financial Phone Number: Based in New York City, Voya Financial is an American financial, retirement, investment, and insurance company. ING U.S. was the name of the ING Group’s operating subsidiary in the United States before it was renamed Voya. It went public after being founded in 2013 to raise money on its own. The company changed its name to Voya Financial in April 2014. Before Voya, these companies had first joined the American market in the 1970s.

NameVoya Financial
Founded In1991
Phone Number888-311-9487
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Voya Financial Phone Number

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The company’s main headquarters for its broker-dealer and annuity business, the ING Financial Partners division, is located in Des Moines, Iowa. This centre was first established in 1997 and employed 400 as of late 2014. Voya and Cognizant signed a contract on July 31, 2017, to outsource a wide range of IT services. Which led to layoffs and the transfer of jobs to Cognizant.


You make far more money than just your salary working at Voya. Our extensive range of Voya benefits, in addition to our all-inclusive 401(k) and pension savings plans. It can significantly improve the standard of living for you and your family. Our Financial Wellness tools for employees include a guided financial experience through every stage of life. Our Total Rewards Programme offers benefits ranging from medical coverage and life insurance to legal services, retirement benefits, and time off from work. Voya offers a wealth of resources to assist staff members in striking a balance between living in the moment and making plans for the future.

Among our special benefit offerings are the following:

  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Rally wellness program
  • Employee Assistance Program (EAP) and Work-Life Services
  • Behavioral Health Family Support Program
  • Livongo support for diabetes, hypertension, and weight management
  • AccessHope cancer support
  • Wellthy caregiving assistance
  • Back-up child care and elder care
  • Health Advocate
  • ABLE accounts
  • Legal insurance
  • Identity theft protection
  • Voya Foundation Matching Gift Program

Pros and Cons


Payroll deduction is an option for individual customers to make payments. Employer-provided term insurance does not require any medical or health exams. For individual participants who might not be able to obtain reasonably priced coverage on their own, this makes VOYA group life insurance a fantastic choice. A spouse, domestic partner, or child may be added to an employee’s policy. high evaluations from the BBB and AM Best.


Formerly, the company provided individual term, whole, and universal life insurance policies; it no longer offers individual life insurance policies. In 2019, the company sold Resolution Life Group Holdings its life insurance business. If a participant quits their job, they might no longer be covered. The maximum amount of coverage varies based on your state and the particular employer plan, but it’s usually $500,000 or less.

Voya Financial Phone Number

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Voya Customer Service

Individuals can no longer purchase life insurance policies directly from the carrier. You can only obtain a Voya life insurance policy if your employer has purchased Voya’s group benefits. Voya only provides group life insurance through employers.

  • Resolution Life Group Holdings is the company to contact if you bought an individual insurance policy before Voya sold its life insurance segment.
  • Additionally, Voya’s website offers a Policy Owner Customer Service phone number with the following limited hours.
Hours (EST)
Monday-Friday9:00 am – 7:00 pm

Participants in group life and employee benefits can also get in touch with Voya Financial via phone or email.


Q. How long does Voya typically take to respond to a claim?

Ans. According to Voya’s official website, the review process takes between ten and twelve days after the company receives a completed claim.

Q. What is the availability of Voya’s customer service?

Ans. Resolution Life Group Holdings can assist you if you bought an individual insurance policy before Voya sold its life insurance segment. A Policy Owner Customer Service phone line is also available on the Voya website. It is open Monday through Friday from 9:00 am to 7:00 pm EST.

Dedicated customer service phone lines are available for other employee benefits participants, based on the product they have through their employer. Though times vary by product, most customer service lines are available Monday through Friday from 9:00 am to 9:00 pm EST.

Q. Is Voya Financial a reputable provider of insurance?

Ans. oya has been given high marks by the BBB and AM Best. It is a seasoned business with solid financial standing.

The insurance company only provides group life insurance and other employee benefits now; it no longer offers individual life insurance policies. Therefore, the majority of individual participants will decide whether or not to enrol in Voya’s benefits rather than selecting Voya as their insurance provider. Voya life insurance is a good choice for workers with pre-existing medical conditions or who wish to add more affordable life insurance coverage to what they have already purchased.

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