Alorica Phone Number: Alorica is a business that offers business-to-business and business-to-consumer sectors customer management solutions. It provides solutions for customer experience management, including direct response, technical assistance, revenue creation, customer care, and receivables management. Innovative businesses worldwide choose Alorica as their digital customer experience partner since it is the largest BPO that is certified to be owned by minorities. Additionally, Alorica offers a programme designed with remote workers in mind.
| Name | Alorica |
| Founded | 1999 |
| Phone Number | 866-256-7422 |
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Contents
History
1999 saw the founding of Alorica. The business has been in existence for the past 20 years. Andy Lee was the company’s founder. The company’s primary goal was to help businesses manage their customer relationships to foster positive business-to-business and business-to-consumer relationships. The business was once known as Advanced Contact Solutions. The company’s operations swiftly expanded throughout the United States, as well as to South and Latin America, Asia, and even the Caribbean.
The majority of businesses, including 25 of the Fortune 50 healthcare firms, 6 of the top financial institutions in the USA, 4 of the top telecommunications corporations, and 5 of the biggest retail companies, have chosen the company as their system integrator. The company’s main office is located at 5 Park Plaza, Suite 1100. California, United States is the name of the state, while Irvine is the name of the location. The area’s pin code is 92614.
Services
The company’s main services include outsourcing solutions for its clients and customers, as well as help for sales and customer service. Additionally, the business offers fulfilment and logistics support services. This enhances customer acquisition, outbound and inbound business-to-business sales, and even improved supply chain management. Additionally, the business offers CRM, or customer relationship management, services.
Company Profile
The leading global supplier of outsourced solutions for customer management covering the whole client lifecycle is Alorica. Alorica provides a cohesive customer experience across all service channels, from client acquisition and sales to customer care and support, logistics, and fulfilment. Fortune 1000 organisations benefit from Alorica’s multi-award winning business process outsourcing services, which are provided in both the business-to-business (B2B) and business-to-consumer (B2C) domains across all industries. With its main office located in Irvine, California, and over 48,000 workers spread across 73 sites, Alorica has the industry experience and expertise to deliver a comprehensive customer management solution. Please visit www.alorica.com to learn more.
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| Company: | Alorica | |
| Headquarters Address: | 5 Park Plaza, Suite 1100 | |
| Irvine, CA | ||
| Main Telephone: | 866.ALORICA | |
| Website: | www.alorica.com | |
| Type of Organization: | Private | |
| Industry: | Business Process Outsourcing | |
| Key Executives: | CEO: Andy Lee | |
| COO: Art DiBari | ||
| CFO: James Molloy | ||
| Contact: | Camille Clowney | |
Pros and Cons
Pros
- Work-life balance allows you to choose shifts that suit your schedule and way of life while working from home.
- If your state pays less than the minimum wage, the employer will make up the difference.
- Before beginning real work for your client, you are compensated to participate in training.
- To be paid, you must put in a minimum of 10 hours of work per week.
- Alorica is a reputable virtual employment provider and an established award-winning business.
- The business offers its workers extensive perks, including dental and medical insurance, which is a huge perk!
Cons
- Pay is meagre.
- Even while the organisation takes great pride in its amazing work atmosphere, some evaluations claim that they don’t receive enough help and communication, particularly from high management.
- Due to the urgency with which agents complete shifts, there is little job security.
- Paid time off is not mentioned at all.
- If there are fewer calls, you won’t get paid as much.
Mission Statement
Alorica just does one thing at Alorica: we improve lives. How? By giving clients crazily amazing experiences everywhere they interact with us—online, over the phone, on social media, and in person. Additionally, Alorica offers a wide range of top-notch services, including fulfilment and logistics, from acquisition and sales to customer service and support. Alorica takes great pride in serving a wide range of clients, including tech, retail, financial services, healthcare, and automotive businesses, many of which are Fortune 1000 organisations. They are based in Irvine, California, and employ over 100,000 people in 100 sites worldwide. We are proud to call the OC home.
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